Offering Tribute Videos Without Adding Work for Your Staff
Most funeral directors already believe families want a tribute video. The hesitation is never about demand. It is about the twelfth thing on a Tuesday, when there are two services, a family waiting in the arrangement room, and nobody free to sit with a laptop full of photographs.
So the only fair question is what this actually costs your staff. Here is the honest answer, step by step.
Who does what
Mentioning the service. One sentence from you in the arrangement conversation.
Getting the photographs. You hand over a link. We run the portal and guide the family through it.
Chasing missing material. We follow up with the family. Nothing for your staff.
Choosing music. We walk them through it. Nothing for your staff.
Editing and revisions. Handled with the family directly. Nothing for your staff.
Delivery for the service. You play the file. We deliver it in a format that plays on what you already own.
The first line is the whole commitment. One sentence and one link.
The timeline
Families rarely come to you three weeks early, so the schedule has to work in days.
Day one. The family gets the link and begins uploading. Most of the photographs arrive the same evening, once relatives are told.
Within 24 to 48 hours of the last file. The first version is ready for the family to watch.
Same day. Revisions come back to us and go out again quickly, because there is usually no time for anything else.
Before the service. Final file delivered, plus copies for the family and a private link for anyone who could not travel.
When a family reaches you the day before, say so when you send them over. Rush work is normal in this business and we schedule around it.
What your staff never touches
Photographs, prints, scanners, memory cards, or files of any kind
Editing software, or any software at all
Phone calls chasing a relative for the missing pictures
Explaining to a family why something cannot be done
Corrections, second versions, or last minute changes
Special equipment on the day, since the video plays on what you already own
Two ways to handle the money
Both are common and neither creates paperwork for you.
The family pays us directly. You refer, we invoice the family, and your office is not involved in the transaction at all.
You include it in your package. You set your own price, bill it as part of your service, and we invoice you. Many homes prefer this because it keeps one bill in front of the family.
There is no fee to partner and nothing to sign either way.
What the family experiences
This matters as much as the workload, because it is still your name on the referral. The family gets a private upload page, help choosing what to include, a first version to watch at home, and the ability to ask for changes without going through you. Relatives anywhere in the country can add photographs from a phone.
Music is chosen from our royalty-free library, available as a paid add-on with the appropriate permit included, so there is nothing for the family to sort out on that front.
They come back to you afterwards saying the video was the part of the day they will keep. That is the whole point.
Start with one family
You do not need to decide anything about how you present this long term. The next family who mentions photographs, send them to us and watch how it goes. If it costs your staff more than one sentence, you will know quickly, and you have committed to nothing.