Question 1

How quickly can you produce a memorial video?

Accepted Answer

We understand the time-sensitive nature of memorial services. For standard requests, we typically deliver within 24-48 hours of receiving all materials. Rush delivery is available for same-day or next-day needs.

Question 2

How do families submit their photos and materials?

Accepted Answer

We provide a private, secure online portal where families can upload photos, video clips, and music selections directly. This removes the funeral home from the file-handling process and gives families a simple, guided experience.

Question 3

What formats do you deliver the final video in?

Accepted Answer

We deliver digitally for immediate use at the memorial service, plus physical DVD or Blu-ray copies for the family. We can also provide a password-protected online link for family members who couldn't attend.

Question 4

Do we need any special equipment to play the video at the service?

Accepted Answer

No special equipment is needed. The video can be played on any computer, TV, or projection system. We deliver in universally compatible formats.

Question 5

Can the family make changes after seeing the first version?

Accepted Answer

Absolutely. We include revision rounds in all our packages. We want every family to be completely satisfied with their loved one's tribute.

Question 6

How does the partnership work for funeral homes?

Accepted Answer

It's simple. You introduce our service to families, they work with us through our portal, and we handle the rest. You can offer it as part of your service packages or as an add-on. We provide marketing materials and can train your staff on how to present the service.

Question 7

Is there a cost to the funeral home to partner with us?

Accepted Answer

There is no cost or commitment to partner with us. We work directly with the families for payment. Many funeral homes choose to include our services in their packages and handle billing themselves at a markup.

Question 8

Do you serve funeral homes nationwide?

Accepted Answer

Yes. We work with funeral homes across the United States. Because everything is handled digitally through our portal, location is never a barrier.

Question 9

What if the family has very few photos?

Accepted Answer

We can create a beautiful tribute even with a limited number of photos. We use creative techniques like gentle motion effects, meaningful quotes, and music to create a touching video regardless of the number of images available.

Frequently Asked Questions